Washing Machine Moans

I bought a new Beko washing machine at the end of April and after a few weeks it developed a fault. I rang customer services and eventually got an appointment for an engineer to call last Friday. The office rang in the morning to say the engineer had rung in sick and I would have to make another appointment as he was the only engineer they had operating in the area (Watford being a large town, not exactly a rural location !) So I made another appointment for today and he arrived early admittedly and after an inspection said it needs a new pressure switch which has to be ordered. It will take at least a week and then I have to make another appointment for him to fit it. Now this is not too bad for me living on my own as I have a handy laundrette just up the road but if I had a young family and using the washing machine every day it would not have been good. I bought the Beko as it was a good price and I have their condenser dryer which I have been really pleased with but the same can't be said for their washing machine which fails a few weeks from purchase.

So its back to the laundrette tomorrow to get my washing done

Re: Washing Machine Moans

That's poor show on the company's part...and I expect they will want you to pay for all the 'call out' fees
You'll have to look at the guarantee, maybe demand a new machine.

Re: Washing Machine Moans

yikes thats verry frustrating for you

Re: Washing Machine Moans

That's poor Val, having had the washing machine for such a short period of time I think they should, at least, replace it with a new one.

Re: Washing Machine Moans

That's not very good. I would have thought they'd give you a new one as its so new.

Re: Washing Machine Moans

I won't be paying for anything in the circumstances as its under guarantee and I am using the repairers that Beko said I should. After its all fixed I will be writing to Beko saying I am less than happy. Ironically Beko are based in Watford. If the part doesn't solve the problem I will demand a new machine.

Re: Washing Machine Moans

You do,I have a Beko one as well and it was out of action for a week,have to say I have had it about 3 years and use it nearly everyday so cant complain,but I did for the whole week!.

Re: Washing Machine Moans

When i was first married we lived in a flat and had no hot water, I boiled the water on the gas cooker and washed by hand,can you imagine how they would complain now adays if that was the case.

Re: Washing Machine Moans

If you bought your machine in April this year you are entitled to a 'replacement' or 'your money back'. do not be fobbed off by the store, or Beko,tell them that the product is not fit for purpose under the trades description act.

Re: Washing Machine Moans

I used to be a W/m service engineer and in my day parts such as pressure switches where a standard and usually universal to several different models or even makes...if i did have to order parts it was usually 24-48 hr delivery ....To fit a pressure switch will take a engineer approx 5-10 mins so he should be in and out in 1/2 hr tops....On the other hand i have a BEKO W/M my son has a Beko along with a friend ...and from an engineer's point of view i am very impressed with the performance...these machines are made in Turkey and were once classed as a low price budget low quality machine, but they are now getting up with the big boys ...don't be to dis-heartened that it has failed as i have seen top class machines do exactly the same....