04-07-2021, 08:45 PM
1
Hobbycraft Staff.
On Friday I ordered some frame from Hobbycraft 'on-line'. They were delivered yestermorn by courier (Hermes).On opening the box I discovered they were not actually what I wanted - my own fault - I had not read the description proper before pressing the magic 'buy now' button.
In theory - because they were bought on line - I should have returned them by courier.
In practice - I could not face the hassle. Emailed our local branch of Hobbycraft and asked if I could take them there.
Answering email - within the hour - was told I could - as long as I had not used paypal to purchase them. Wouldn't touch paypal with a barge pole - so that was OK..
Went to the shop - gave my name - was welcomed by someone who had read the emails and knew why I was there. They didn't stock the frames I wanted in the size I needed but were happy to offer me a refund or for me to find something else for the same price. The staff were so friendly and helpful - it was a pleasure to shop in there - and I have emailed their Head Office and the shop Manager to congratulate them on their staff.
04-07-2021, 08:56 PM
2
Re: Hobbycraft Staff.
Originally Posted by Silver Tabby
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The staff were so friendly and helpful - it was a pleasure to shop in there - and I have emailed their Head Office and the shop Manager to congratulate them on their staff.
I remember many years ago, when BHS had a food hall (when BHS was still on our high streets, come to that!), they always had a sign in our branch which read: "If you are happy with our service, please tell others. If you are unhappy with our service, please tell us." That has always stuck in my mind.
PS: Did you get soaked walking there and back in the rain?
04-07-2021, 08:57 PM
3
Re: Hobbycraft Staff.
I'm so pleased to know that there are stores like that, Tabby. I bought something from PC World on Friday, and left the store wondering where on earth they dredged up their staff from. I remember thinking something very similar on the previous occasion that I bought something from them.
04-07-2021, 09:06 PM
6
Re: Hobbycraft Staff.
Originally Posted by Bathsheba
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Good for you Tabby. We are so quick to criticise and complain, it's lovely to see someone giving praise and letting their employers know how impressed you were with the staff.I remember many years ago, when BHS had a food hall (when BHS was still on our high streets, come to that!), they always had a sign in our branch which read: "If you are happy with our service, please tell others. If you are unhappy with our service, please tell us." That has always stuck in my mind.
PS: Did you get soaked walking there and back in the rain?
04-07-2021, 09:07 PM
7
Re: Hobbycraft Staff.
Originally Posted by Harbal
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I'm so pleased to know that there are stores like that, Tabby. I bought something from PC World on Friday, and left the store wondering where on earth they dredged up their staff from. I remember thinking something very similar on the previous occasion that I bought something from them.
04-07-2021, 09:08 PM
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Re: Hobbycraft Staff.
Originally Posted by Besoeker
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Well done ST!We do have some nice customers.
I know that my dear wife really likes that store!
04-07-2021, 09:10 PM
9
Re: Hobbycraft Staff.
Originally Posted by Pixie Knuckles
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Aww this is a lovely story...its so nice to be appreciated, and I'm sure they loved your feedback. 
04-07-2021, 09:10 PM
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Re: Hobbycraft Staff.
Originally Posted by Silver Tabby
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No, Bathsheba, thankfully reached home before the storms began. We had some frighteningly large hailstones!
ETA: I mean, that you didn't get soaked, not that you had frightening hailstones
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