A few words of praise.

Went out with a friend and her hubby this morning. Stopped at the 'The Range' for a coffee - as we were leaving the cafe, via an escalator, her hubby - none too steady on his pins at the best of times - fell full length flat on his back.

Within seconds the escalator was stopped and a First Aid person summoned. Having established nothing was broken and we didn't need an ambulance, she and two male assistants helped M up. He was very embarrassed as the shock of the fall had made him wet himself. She shooed away the onlookers and brought a chair for M to sit and recover his wits - then helped him to complete an accident report. She sent one of the male assistants to fetch a wheelchair, opened a side door for us, walked with us out to the car, and helped settle M into the front passenger seat.

Everything was done so efficiently but with such kindness and compassion for poor M.

T dropped me back at my house and then took M straight on home.

I have sent an email to 'The Range' local manager and their HQ complementing them on their staff.

Re: A few words of praise.

Makes a change to get such good and considerate service. Well done to the Range and its staff.

Re: A few words of praise.

It's nice when someone takes over and shows compassion. When Mrs LD tripped in Vegas, the guy was straight out with a disclaimer confirming we wouldn't sue them. I hope M is Okay, probably a bit bruised now.

Re: A few words of praise.

Poor chap. a fall when you get older really shakes you up

ST I am glad someone was on hand to help your friend and asses the damage.

Re: A few words of praise.

Yes, well done to the staff. Hope M is ok now.

Re: A few words of praise.

Full marks to the staff in The Range

Other stores should take note.

I hope M has recovered now from the shock.

Re: A few words of praise.

That's good to hear Tabs!

A little girl fell over in Wilko Yesterday the staff were very helpful there too.

Re: A few words of praise.

Tried to telephone T to ask how M was - landline and cell 'phone both straight to answerphone. I hope that just means they're watching something interesting on the idiots lantern and nothing more sinister.

Re: A few words of praise.

It's what you would expect from a proper British company...
They'll certainly get my business in the future...

Christopher Frederick Dawson
Chris Dawson (businessman) Christopher Frederick Dawson (born 15 February 1952) is a British billionaire businessman; founder, owner and executive chairman of the British retail chain The Range.

Re: A few words of praise.

Poor man, I hope he's recovered from his shock.

Bravo The Range staff and great that you commended them Tabby.

I too would have done that, last year our holiday rep went out of his way to help me as I was ill whilst I was away and phoned me twice a day to make sure I was ok. That kind of customer service deserves recognition and I wrote to his company. They forwarded the email onto him and he was absolutely delighted. One good deed deserves another.

I do hope your friend is ok, I'm so sorry he was so shook up x