Banks again grrr

As some of you know my partner died a few months ago. I had to sort out all his bank accounts etc after his death. For reasons I don't need to go into he was an additional card holder on my credit card account. It worked for us. So I took his card to my local branch of Lloyds TSB and asked them to return it to the relevant department for cancellation and destruction. This they promised to do. However a few weeks ago I received my new credit card which was due for renewal and surprise surprise one for Phil as well. So back to the bank I go and explain that this should have been cancelled back in July. They rung card services for me and said that his card had now been cancelled and they would destroy the card in the branch. Now yesterday I get a letter saying my card has been cancelled ! I tried it in the ATM this morning and it doesn't work. I haven't had cause to use it lately but like to have it for emergencies paticularly as next Monday I fly off to Spain for a week. So this morning I get on the phone to card services explaining their cock up. Luckily they were able to reactivate the card there and then so all ends well but why can they not action something quite straightforward and get it right. They have put £10 in my account as way of an apology which is fair enough but I did get a bit stressed because if a new card had to be issued I doubt I would have got it in time.

Rant over

Re: Banks again grrr

These people just don't think in joined up do they
Glad you got the card sorted and I hope you have a lovely holiday

Re: Banks again grrr

Aw Val, that's not what you need right now is it. There is so much to do and organise already when you lose a partner

Try not to stress about it, letting them upset you isn't worth it and thankfully it is sorted in time for your visit to Spain xx.

Re: Banks again grrr

That's a fair old rant Val, and well deserved.

The problem is these days, particularly in banking and public services, is that no-one really gives a toss. Too much e-mailing, texting, face-booking and thinking about getting plastered later, takes up all their available brain power. Work these days is just an inconvenience which is fitted in between their social activities.

The days of pride and Empire are gone unfortunately. God help us if there was ever another war....

Re: Banks again grrr

Thanks for your replies guys. The card now works OK which is a relief. I hardly use it but my house is in a remote part of Spain and I have a 2 hour drive from the airport. I'm sure everything will be fine but I like to know I can get my hands on cash if need be and the car hire company like a credit card against the fuel as they supply the car with a full tank and if you bring it back full you get the deposit back.

Re: Banks again grrr

I'm pleased you managed to finally get it all sorted out, Val.

I hope you enjoy your visit to Spain.

Re: Banks again grrr

I cancelled my late husband's name from my Tesco Reward Card and, guess what, today I received a leaflet from them addressed to Mr. C and Mrs.M.......again.

Re: Banks again grrr

Its mad how difficult it is to get through to these people.

Re: Banks again grrr

But thats exactly it.. they are not people!! Its a computerised gizmo that churns stuff out at a rate of godness knows what. The fact that we occasionally get through to speak to a human doesn't follow that said human has either the capabilities or the inclination to make the computerised gizmo become updated, current or repentant or often all three!!

Re: Banks again grrr

Also if you get to speak to a human will you be able to understand them

Maybe we won't even go there.....................