So I was in Carphone Warehouse...
...with no intention of buying anything, really, I just like phones and looking at the latest offerings.
I came upon the Samsung Galaxy Note 9 and a sales assistant was soon by my side. He began to regale me with stories of what I could get with this contract, that contract etc.
I told him that I bought all my phones outright and asked him how much it would be sim free. He immediately lost interest, said "£932" then walked away. So much for customer service - I hate contracts, would never buy one.