Re: 999 Calls
Originally Posted by
Tezza
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These people are sadly in need of some sort of help. But it’s also certain that despite the controllers knowing who these people are they cannot ignore their call, simply because the day they do could be the day they really should have gone.
I agree Tezza. The real problem is that these people call 999 because that is the only way they can get help, but it does cause serious delays for those who are in urgent medical need and it costs the NHS money that could be put to better use.
The 111 service do ask questions to establish if the need is urgent and, where it is they tell them to call an ambulance. Where it isn't urgent a triage nurse will call them back to advise them. Maybe some of these calls could be passed to 111?