Misleading descriptions !

I need special bedding to ease my neck and back problems, cost me a fortune so far.
Recently I ordered a pillow from Amazon, the seller described it as Microfibre filling, which I thought would be malleable for me by its description.
When I received it, it was in fact - hollowfibre
So I returned it, they collected.
Finally got a pillow sorted.
Now I want a microfiber topper, again ordered from Amazon, arrived this morning and again it is hollowfiber.
This has wasted my time and I have a huge box to contend with in my little flat. They are going to collect it on Monday.
Why - do they not ask - if an alternative would be OK, before - they SEND it !! They have wasted money sending the bloomin thing

Re: Misleading descriptions !

Very annoying, I just had a similar thing with a much smaller item, a dog lead I ordered a longer one because Betty is so tiny a normal length leaves her dangling in mid air, they sent shorter one because long one was out of stock. It's going back and they can pay the postage !

Re: Misleading descriptions !

How annoying Patsy & Julie. I think if something is out of stock, some firms just try to get you to accept anything, and it's not on.
To me, that's like asking for a large wholemeal loaf and being given a packet of crumpets instead!