Good on ya, gives you more time to whinge about everything else eh?

I have better things to do than complain about a mere loaf of bread!

Looks more like poorly neaded dough to me. They are blaming the machine for bad quality control.

Tess and Cranberry, you beat me to it re the gluten/wheat free breads and the holes therein.

Nearly £3 for a tiny loaf and half of it's full of holes

So £3 for half a loaf - not good, is it, Pesta?

I'm just a layman when it comes to baking bread but I reckon the slicing machine has got nothing to do with it, looks more like bad mixing to me.

Customer.Service

Dear xxxxxxxxx

Thanks for getting in touch regarding your recent visit to our Monks Cross store.

I'm sorry our Farmhouse loaf was not up to our usual high standard. I can understand your disappointment as I myself buy this bread for toasting.

I've spoken to our Bakery Manager Robin and he's apologised for this incident. He also said this is due to the bread still being warm when customers request it to be sliced and the blades in the slicing machine then drag the bread causing it to stretch and make the holes.

He's also advised he'll speak to the relevant colleague who told you it was a known problem as this is certainly not the case.

Can you please provide me with a brief description of the colleague you've spoken to and I can then forward this to our Bakery Manager.

I've popped a gift card for £5 in the post for you. This is to cover the cost and a little extra for yourself. Please allow 3-5 working days to arrive and a further 72 hours to be activated.

We appreciate you taking the time to contact us and hope to hear from you soon.

Kind regards
Noeleen Doran | Sainsbury's Careline