Sky Customer Service.
Hi
My very old Sky Box packed up, as did my Sky Remote.
I ordered a very cheap Sky + HD Box on line, which had a fault.
The Vendor replaced it straight away, 24 hours.
I bought a new Sky Remote, fitted the new Sky Box today and then rang Sky to pair my card.
It was answered within 2 minutes, a lovely man, got my Box paired within 3 minutes, really simple.
Anything else he asked.
Yes, well I had to buy a new Sky Remote as well so need to set that up to control my TV as well.
I can do that for you now and hey pronto, a few simple questions and it was done.
That is Customer Service in a nutshell.