19-07-2017, 11:35 PM
11
Re: Bank Account Security...A Catch 22.
Originally Posted by JBR
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I'm with First Direct and I've never had a problem.They've now brought in voice recognition, so when you telephone them (after it has first been set up, of course) they just ask a simple confirmatory question and that's it.
They are very helpful people.
And I think they are offering £100 to new members!
20-07-2017, 12:28 AM
12
Re: Bank Account Security...A Catch 22.
Originally Posted by JBR
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I'm with First Direct and I've never had a problem.They've now brought in voice recognition, so when you telephone them (after it has first been set up, of course) they just ask a simple confirmatory question and that's it.
They are very helpful people.
And I think they are offering £100 to new members!
20-07-2017, 03:13 AM
13
Re: Bank Account Security...A Catch 22.
Originally Posted by Tpin
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I have a LPA for my Mum so today I contact my Mum's bank as we have been locked out of Internet banking.I explain that it wouldn't let me in and the form to release the lock didn't recognise her details..
20-07-2017, 07:59 AM
14
Re: Bank Account Security...A Catch 22.
Originally Posted by Bruce
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But to be fair to the bank your mother didn't keep her details up to date ie the phone number, which is what the system relies on. Though it is a bugger.
She wasn't expected to live after the hospital blunder so it wasn't a priority.
20-07-2017, 08:35 AM
15
Re: Bank Account Security...A Catch 22.
I am afraid that banks are no longer those places where you tell them what you need and they go out of their way to meet your needs!They used to offer customer service, but as with most other businesses, that has now flown out of the window!
20-07-2017, 09:18 AM
16
Re: Bank Account Security...A Catch 22.
Originally Posted by Tpin
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I'd not be able to use them.....I'm against animal cruelty.
Well, yes, there are lots of things I'll admit to not knowing. How women's minds work, for example.
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