09-01-2015, 07:53 PM
1
Furious !!
On December 31st, I placed an order with Argos. Was told that the item was in stock, and that it would be delivered today (Jan 9th) some time between 7:00am and 6:00pm.On January 2nd, I received an email, confirming the order and the delivery date/times.
On January 3rd, the money was taken from my bank account.
Have been home all day today - no delivery.
Telephoned Argos - after the usual rigmarole of press 1 for this, 2 for that and 3 to go completely insane - I finally spoke to a person who, politely informed me that my item was out of stock. No, they do not keep 'back order' details, I would have to order again in 10 days time. Yes, they would refund my money but it would take 5 working days to do so.
When I pointed out that this was not a very efficient way of doing business - said person hung up on me!
Guess who have just lost a customer ??!! AAaargh !
09-01-2015, 07:57 PM
2
Re: Furious !!
Originally Posted by Silver Tabby
->
On December 31st I placed an order with Argos. Was told that the item was in stock, and that it would be delivered today (Jan 9th) some time between 7:00am and 6:00pm.On January 2nd I received an email, confirming the order and the delivery date/times.
On January 3rd the money was taken from my bank account.
Have been home all day today - no delivery.
Telephoned Argos - after the usual rigmarole of press 1 for this and 2 for that - I finally spoke to a person who, politely informed me that my item was out of stock. No, they do not keep 'back order' details, I would have to order again in 10 days tie. Yes, they would refund my money but it would take 5 working days to do so.
When I pointed out that this was not a very efficient way of doing business - said person hung up on me!
Guess who have just lost a customer ??!! AAaargh !
I would be furious too - in fact I am, on your behalf !
09-01-2015, 08:03 PM
5
Re: Furious !!
That was very ignorant of them to hang up Silver, you’re right to be annoyed. I never ordered anything on line from Argos (my grandson says that stands for All Rubbish Goes On Sale
) but I do use the reserve service and never had any problems when I went in to collect.
09-01-2015, 08:26 PM
6
Re: Furious !!
Originally Posted by Honey
->
I usually pre order from Argos and have the item delivered to my local store, when I go to pick it up it's ready for collection immediately
09-01-2015, 08:50 PM
7
Re: Furious !!
got the same problem with Idealworld .tv. item ordered not delivered now supposedly out of stockToday I managed to get hold of the procuring manager in head office, customer service ?????? rubbish, who is going to look into it for me.
My advice is to find argos head office and possible someone in authority and lodge your compliant to them
09-01-2015, 08:54 PM
8
Re: Furious !!
Silver Tabbyemail this person with your complaint. he might not be the one to directly deal with it but he sure will pass it on to the right person
Corporate Governance
Gordon Bentley, Company Secretary
Home Retail Group
489-499 Avebury Boulevard
Saxon Gate West
Central Milton Keynes
MK9 2NW
+44 (0)1908 600 732+44 (0)1908 600 721
gordon.bentley@homeretailgroup.com
if customer service can't help then go top the top and work up to chairmans office
09-01-2015, 09:11 PM
9
Re: Furious !!
Originally Posted by realspeed
->
Silver Tabbyemail this person with your complaint. he might not be the one to directly deal with it but he sure will pass it on to the right person
Corporate Governance
Gordon Bentley, Company Secretary
Home Retail Group
489-499 Avebury Boulevard
Saxon Gate West
Central Milton Keynes
MK9 2NW
+44 (0)1908 600 732+44 (0)1908 600 721
gordon.bentley@homeretailgroup.com
if customer service can't help then go top the top and work up to chairmans office
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